Olpopongi Adventure
Terms & Conditions
CONTRACT VARIATIONS.
The terms and conditions outlined herein exclusively govern the contractual relationship between Olpopongi Adventure (hereafter referred to as “the Company”) and the client (you, the customer). By confirming a booking with us, you acknowledge and agree to be bound by these terms to the complete exclusion of any other terms or conditions unless expressly authorized in writing by a duly authorized officer of the Company.
No verbal or informal communication from company staff, representatives, or agents will be considered binding unless it is confirmed in writing by an authorized officer of the Company. This ensures consistency, transparency, and clarity for all parties involved. These terms are designed to protect both the client and the Company and form the legal basis of your interaction with Olpopongi Adventure.
All rates quoted are accurate at the time of quotation. However, they remain subject to change based on external and uncontrollable factors such as fluctuations in currency, inflation, revised government tax laws, or regulatory fees. Olpopongi Adventure reserves the right to impose surcharges in such cases. Nonetheless, we commit to doing everything reasonably possible to keep such adjustments minimal and inform you promptly should changes occur.
BOOKING CONDITIONS & PAYMENT TERMS.
To secure your reservation, a deposit of 40% of the total tour cost must be paid and received in full in our official bank account. Only the amount actually credited to our bank account will be considered as received; therefore, all transaction or money transfer fees must be borne by the client. This policy ensures transparency and confirms the client’s intent to proceed with the reservation.
The remaining 60% balance must be settled no later than 45 days prior to the tour start date. For bookings made within 45 days of the departure date, full payment is required at the time of booking. This allows us to confirm all services with our partners, including accommodation, transportation, and park fees.
If for any reason the client is unable to make full payment by the due date, we encourage you to reach out to us as early as possible. While we cannot guarantee exceptions, we are committed to working with our clients to find reasonable alternatives or extensions, where possible.
ALTERATIONS TO BOOKINGS.
Any amendments to an existing booking, such as changes in travel dates, accommodations, number of participants, or itinerary adjustments, must be communicated in writing and will be subject to availability and partner policies.
Each alteration will incur a non-refundable handling fee of USD 80, which will be charged in addition to any fees imposed by third-party service providers (e.g., airlines, hotels, etc.). This fee covers the administrative efforts involved in rebooking and renegotiating rates.
Please note that not all changes may be feasible depending on the timing and service provider terms, particularly for last-minute alterations.
CHILDREN POLICY.
We welcome families and offer special pricing for children traveling with adults.
Children aged 3 to 12 years sharing a room with two adults will be charged 50% to 75% of the adult rate.
If the child is sharing a room with another child, the rate will be 75% of the adult rate.
If the child is sharing with only one adult, the full adult rate will apply.
These rates reflect accommodation, meal plans, and activities. Age must be verified with a passport or birth certificate at the time of booking. Some activities may have age or height restrictions for safety reasons.
CANCELLATION POLICY.
Cancellations must be submitted in writing via email or fax and will only be deemed valid once acknowledged by Olpopongi Adventure. No verbal cancellations will be accepted.
Cancellation charges are based on the date we receive the cancellation notice relative to your scheduled tour start date:
25% of the total cost will be charged if canceled 31 days or more before arrival.
50% will be charged for cancellations received between 15 and 30 days before arrival.
100% of the total cost will be charged for cancellations made within 14 days of the tour start date or for no-shows.
We understand that emergencies can arise, and if you contact us ahead of time, we will do our best to support your situation and explore potential refunds or rescheduling, depending on circumstances and service provider policies.
ASSUMPTION OF RISK.
By booking a tour with us, the client acknowledges that participation in an adventure or safari tour carries inherent risks, including but not limited to injury, illness, property loss, or, in rare cases, death. These risks may arise due to natural terrain, wildlife, weather conditions, or other uncontrollable factors.
Olpopongi Adventure, including its employees, agents, and service partners, shall not be held liable for any personal harm, injury, or property damage incurred during the tour. It is the client’s responsibility to obtain appropriate travel insurance that covers medical emergencies, evacuation, trip cancellations, and lost belongings.
By accepting these terms, the client agrees to indemnify and hold harmless the Company from any claim arising from participation in the tour.
GUIDE AUTHORITY & CLIENT CONDUCT.
Throughout the tour, decisions made by Olpopongi Adventure guides or drivers are final and binding. These professionals are trained to prioritize safety, logistics, and local regulations.
Clients are expected to behave responsibly and adhere to all laws, customs, and foreign exchange regulations of the countries visited. Inappropriate conduct, disruptive behavior, or refusal to comply may result in expulsion from the tour at the client’s own expense.
MARKETING & MEDIA CONSENT.
During the course of your tour, photographs and videos may be taken by our team or on behalf of the Company. These media assets may be used for promotional, advertising, and marketing purposes, both online and in print.
By participating in the tour, clients give Olpopongi Adventure unrestricted permission to use such images and videos, waive any rights to royalties or other compensation, and allow the Company to retain full copyright.
CHANGES TO ITINERARY.
While we strive to operate tours as planned, we reserve the right to modify routes, accommodations, or itineraries due to unforeseen circumstances such as road closures, weather conditions, or changes in local conditions.
These changes will always be made with your safety and the overall tour quality in mind. Any alterations will be communicated as early as possible.
FORCE MAJEURE.
The Company shall not be held liable for tour disruptions resulting from events beyond our control, including but not limited to natural disasters, political unrest, war, strikes, mechanical failures, or government restrictions. In such cases, we will attempt to make suitable alternative arrangements but are not obliged to offer refunds or compensation for circumstances out of our control.
SCAM PREVENTION.
Please be aware of online scams. If you receive an email or message requesting payment via MoneyGram or Western Union, do not respond. Olpopongi Adventure does not accept payments through these platforms. We only accept payments via our official bank account.
If in doubt, contact us directly to verify payment instructions.
COMPLAINTS & FEEDBACK.
We value your feedback. If you experience any issues during your tour, please report them immediately to your guide or company representative. We are committed to resolving concerns promptly and ensuring a positive experience for all our guests.
After the tour, we welcome your suggestions to help us improve our services.
CUSTOMIZED TRAVEL EXPERIENCE.
At Olpopongi Adventure, we believe everyone deserves an unforgettable journey through Tanzania. Our tours can be personalized based on your budget, preferences, and travel goals. We work with a wide range of lodges, hotels, and camps to ensure a unique experience for every traveler.
Whether you’re planning a luxury safari or a budget adventure, we help you build your dream itinerary—without compromising comfort or value.
SEASONAL RATES & QUOTES.
Some bookings may span multiple pricing seasons, and as such, the rates may vary. If your tour dates fall across two or more seasonal periods, standard rate tables may not apply. Please contact us for a customized quote based on your exact travel dates.
ACCEPTED AND AGREED TO BY:
Glory Sisya
Olpopongi Adventure
Date: 03/18/2025